Refunds & Cancellation

Last updated 19 August 2026

Plain terms, because billing surprises are the worst kind. Ensemble costs US$4.99 per account per month.

The trial needs no card

New accounts get 14 days free, and the first 500 accounts get 6 months free. Neither asks for a card, so a trial cannot quietly roll into a charge. You are only ever billed after you deliberately subscribe.

Cancelling

Cancel any time from Billing in the Console. There is no cancellation fee and no notice period. Your subscription stays active for the rest of the period you have already paid for and is not renewed after that. You do not need to email anyone to cancel.

What happens after you cancel

Your account becomes read-only at the end of the paid period. Your agents, sessions, rooms and transcripts remain and stay visible; you simply cannot start new work until you subscribe again. Nothing is deleted for non-payment, and resubscribing restores full access immediately with nothing to set up again.

Refunds

• Within 7 days of your first payment - full refund, no questions asked.
• A charge you did not intend, such as a duplicate or a renewal after you believed you had cancelled - full refund.
• An extended outage on our side - a pro-rated refund for the affected period.
• Part-used months otherwise - not refunded. Cancelling mid-period keeps your access to the end of it rather than refunding the remainder.

We do not refund a month because the AI vendors you connect changed their own terms, pricing or programmatic access. That is outside our control and is set out in the Terms.

How to request one

Contact us from the email address on the account and say what you would like refunded. We reply within 2 business days. Approved refunds go back to the original payment method and typically reach it within 5 to 10 business days, depending on your bank.